Privacy Policy
This Privacy Policy describes how Neat in 3D, LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit and make purchases from https://neatin3d.com.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
What Information We Collect
To provide you with our 3D printed products and services, we collect the following information when you place an order, create an account, or contact us:
Contact Information: Your name, email address, and phone number.
Shipping and Billing Details: Your physical address, including postal code, for delivering your orders.
Order History: Details about the products you have purchased from us.
Customer Support Inquiries: Any messages, custom requests, or files you send to us regarding our products.
How We Use Your Information
We require this information to fulfill your orders and provide you with a great customer experience. Specifically, we use it for:
Order Fulfillment: Processing your purchases and keeping you updated on your order status.
Internal Record Keeping: Managing our inventory, accounting, and sales tracking.
Customer Service: Responding to your questions, troubleshooting issues, and handling returns or refunds.
Website Improvement: Analyzing how our store is used so we can improve our product offerings and website functionality.
Payment Processing (Stripe)
We use Stripe, a secure and industry-leading third-party payment processor, to handle all transactions.
When you make a purchase on our website, your payment information (such as credit card numbers) is transmitted directly to Stripe via a secure, encrypted connection. Neat in 3D, LLC does not process, view, or store your raw credit card numbers or sensitive payment details on our servers. You can learn more about how Stripe handles your data by reviewing the Stripe Privacy Policy.
Shipping and Fulfillment
To get your 3D printed items to your door, we must share your name, shipping address, and sometimes your phone number with our trusted shipping carriers (such as USPS, UPS, or FedEx). This information is shared strictly for the purpose of delivering your package and providing you with tracking updates.
Analytics and Tracking
When you browse our 3D printed products, we want to ensure the website is fast, easy to navigate, and working correctly. To help us understand how visitors interact with our store, we use Rybbit, an open-source, privacy-focused analytics platform.
Because your privacy is a priority, we have chosen to self-host this service. Here is how it works and what it means for your data:
Complete Data Ownership: We host Rybbit entirely on our own infrastructure. This means your analytics data stays strictly with us. We do not share, sell, or transmit this information to third-party data brokers, marketing agencies, or advertising networks.
Cookieless by Default: Rybbit does not store tracking cookies on your device, nor does it track your activity across other websites on the internet.
What Information We Collect: We gather anonymized, aggregated data about your visit. This includes the specific pages you view, your general geographic location (such as your city or region), the type of device and browser you are using, and how you interact with our site (such as button clicks, navigation paths, or anonymous session replays to help us troubleshoot errors).
How We Use It: The sole purpose of collecting this data is to improve https://neatin3d.com. By understanding which items are popular or where visitors might be running into issues, we can optimize our storefront, fix bugs, and provide a better shopping experience.
How We Use Cookies
A cookie is a small file placed on your computer’s hard drive that helps analyze web traffic or lets you know when you visit a particular site.
Because we use Rybbit for our analytics, we do not use third-party tracking or marketing cookies. We only use strictly necessary cookies to ensure the core functionality of our website. These essential cookies allow our web application to keep track of your shopping cart, remember your session if you log into an account, and process your checkout securely.
Security and Data Sharing
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We will never sell, distribute, or lease your personal information to third parties. We will only disclose your information if we are required by law to do so.
Links to Other Websites
Our website may contain links to external websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting external sites, as they are not governed by this privacy policy.
Contact Us
If you have any questions about this Privacy Policy, the data we hold upon you, or if you would like to request that we delete your personal information, please contact us at: [email protected]